The concierge desk
Real specialists. Zero scripts.
Chat, phone or video — around the clock. Average first response: 40 seconds.
40s
average first response
average first response
The Nexora standard
Every promise, in writing
Answers
Frequently asked
How does Nexora Care+ extended warranty work?
Care+ extends coverage to 3 years and adds accidental damage protection. If a device fails, we ship a replacement within 48 hours — before you return the original. It can be added to any order at checkout.
What does “verified original” actually mean?
Every unit is sourced directly from the manufacturer or its official regional distributor, arrives factory-sealed, and its serial number is registered and checkable in your account.
How fast is delivery, really?
Flagship devices ship free next-day in metro areas. TVs and large monitors include white-glove installation. You'll see the exact arrival date on every product page before you buy.
Can I return a device I've opened?
Yes — 30 days, no restocking fees, free courier pickup, instant refund on collection. We ask only that everything that came in the box goes back in the box.
How is the trade-in value guaranteed?
Your online estimate is locked for 30 days. If the device matches the condition you described, that's what you get — credited instantly at inspection.